Welcome to Agra Taj Taxi. These Terms & Conditions explain the conditions for using our website and booking our taxi, transfer, sightseeing and tour services. Please read them along with your booking confirmation and our Refund & Cancellation Policy.
Bookings can be requested through our website, phone, WhatsApp or email. Submitting an enquiry does not guarantee vehicle availability. A booking is confirmed once Agra Taj Taxi accepts the request and communicates the agreed journey details, fare and payment requirements.
Please check your pickup date, time, location, destination, passenger count and vehicle category when receiving confirmation. Inform us promptly if any information is incorrect.
The quoted fare applies to the itinerary and services specified in your booking confirmation. Inclusions and exclusions will be communicated before you confirm your booking.
Unless expressly included in your quotation, the following may be charged separately:
Toll charges, state taxes and permit fees.
Parking and airport entry charges.
Monument tickets, guide services, meals and accommodation.
Extra kilometres, additional hours and unplanned stops.
Driver allowance, night charges and waiting charges, where applicable.
Any minimum daily kilometre requirement or time limit will be stated in your quotation. Changes to the confirmed itinerary may result in a revised fare.
An advance payment may be required to reserve your vehicle. The advance amount, balance payment schedule and accepted payment methods will be shared during booking.
Please make payments only through payment details confirmed by Agra Taj Taxi and retain your receipt or transaction reference. Never share your OTP, UPI PIN or banking password with anyone.
Vehicles are allocated according to the category confirmed at booking. A particular model, colour or registration number is guaranteed only when expressly confirmed in writing.
If the assigned vehicle becomes unavailable, we will discuss a suitable replacement with you. Any change affecting the vehicle category or fare requires your acceptance. If we cannot provide an acceptable alternative, the refund terms for services not provided will apply.
Passengers must provide an accurate pickup address, reachable contact number and relevant train or flight details for station and airport transfers.
Please be ready at the agreed meeting point at the scheduled time. Drivers will coordinate pickup where possible, but access restrictions may require an alternative nearby meeting point.
Passengers are responsible for allowing sufficient travel time for flights, trains, appointments and monument visits.
Journey durations are estimates and may change due to traffic, weather, road conditions, security checks or other circumstances.
Any included waiting period and additional waiting charges will be communicated as part of the booking. If your train or flight is delayed, contact us promptly so we can review driver availability and coordinate a revised pickup.
Requests to change your travel date, pickup time, route, destination or vehicle are subject to availability.
Additional stops, extended travel hours, extra kilometres or an overnight extension may increase the fare. We will explain revised charges before proceeding with the requested change.
Cancellations, no-shows and refunds are handled according to our Refund & Cancellation Policy and any specific terms accepted during booking.
Please send cancellation requests directly to Agra Taj Taxi and retain the acknowledgement. Special cancellation terms for group vehicles, tours or third-party reservations will be disclosed before payment.
Passengers must treat drivers respectfully and use the vehicle responsibly.
Wear seat belts wherever provided.
Keep passenger numbers within the vehicle’s permitted seating capacity.
Do not carry illegal goods, hazardous materials or prohibited items.
Do not ask the driver to speed, overload the vehicle or violate traffic rules.
Smoking and alcohol consumption inside the vehicle are not permitted.
Inform us before booking if you require assistance, child seating arrangements or space for unusual luggage.
Service may be suspended or ended if passenger behaviour creates a safety risk or involves unlawful activity. Any charges or refund will be assessed according to services delivered and the circumstances.
Choose a vehicle with sufficient capacity for your passengers and luggage. Please disclose oversized bags, wheelchairs or other bulky items before booking.
Keep valuables, documents and electronic devices with you, and check the vehicle before leaving. If you report a lost item, we will make reasonable efforts to help locate it. Any delivery arrangement and associated cost will be agreed with you.
Passengers may be responsible for reasonable repair or exceptional cleaning costs arising from damage or misuse caused by them. Any claim will be explained and supported by relevant details. Normal wear and routine cleaning are excluded.
Sightseeing follows the confirmed itinerary, subject to opening hours, ticket availability, local restrictions and road access.
Monument entry, guides, hotels, meals and activities are included only when specifically listed in the package. If an attraction becomes unavailable, we will discuss possible itinerary changes and any applicable adjustment for prepaid services not provided.
Vehicle breakdowns, severe weather, road closures, government restrictions or other unexpected events may interrupt a journey.
Agra Taj Taxi will communicate available options and make reasonable efforts to arrange assistance or alternative transport. Refunds for services not provided will be reviewed under the applicable booking terms. These terms do not exclude responsibility that cannot lawfully be excluded.
We aim to keep website information accurate. Vehicle availability, fares and package details must be confirmed for your intended travel dates.
If a pricing or description error affects your enquiry, we will explain the correction before accepting payment or ask you to accept the revised details before proceeding.
Information provided during booking is used to arrange your journey, coordinate with the assigned driver, process payments and provide customer support.
Please provide only information necessary for your booking. Further details about how personal information is handled should be read in our Privacy Policy.
If you experience a service issue, contact us promptly so we can assist. Share your booking details, travel date and a clear description of the concern to help us investigate.
Agra Taj Taxi may revise these Terms & Conditions periodically. The terms accepted when your booking was confirmed apply to that booking unless a change is mutually agreed or required by applicable law.
Nothing in these terms limits your rights under applicable consumer protection laws.
For booking assistance, questions or service concerns:
Phone / WhatsApp: +91 98707 13733
Email: contact@agratajtaxi.com
Alternate Email: agratajtaxi@gmail.com
Website: https://www.agratajtaxi.com/
Tell us your travel dates and interests for a customized tour proposal.