Agra Taj Taxi respects your privacy. This Privacy Policy explains how we handle personal information when you visit https://www.agratajtaxi.com/, submit an enquiry, book our services or contact us by phone, WhatsApp or email.
Depending on your interaction with us, we may collect:
Contact details: Your name, phone number and email address.
Journey details: Pickup and drop locations, travel dates, passenger count, vehicle preference and itinerary.
Arrival information: Train or flight details provided for pickup coordination.
Payment references: Transaction references, payment status and billing details needed to manage your booking.
Communications: Enquiries, booking instructions, feedback and correspondence.
Technical information: IP address, browser type, device information and website activity, where collected through website logs or enabled tools.
Please provide only information needed to arrange your journey. Avoid sending passwords, OTPs, UPI PINs or complete card details.
We use relevant information to:
Respond to enquiries and provide quotations.
Confirm bookings and arrange vehicles.
Coordinate pickups, drops and itinerary changes.
Communicate booking updates and service information.
Verify payments and process eligible refunds.
Address complaints and provide customer support.
Maintain booking records and improve our services.
Protect our website against misuse and meet applicable legal obligations.
If we send promotional messages, we will obtain consent where required and provide a way to stop receiving them.
To fulfil your booking, we may share necessary details with the assigned driver or transport partner, such as your name, contact number, pickup location and itinerary.
Relevant information may also be handled by providers supporting website hosting, communications, payments or other booking functions. We limit the information we share to what is needed for the relevant purpose.
We do not sell your personal information.
If you pay through a bank, UPI service or payment gateway, that provider processes your payment under its own privacy and security terms.
Agra Taj Taxi may retain transaction references and payment confirmations for booking, accounting and refund purposes. We do not ask for your banking password, OTP, card PIN or UPI PIN.
Our website may use cookies or similar technologies to support website functions, remember preferences and understand how visitors use the site.
Where analytics, advertising or embedded third-party tools are enabled, those providers may collect information under their own policies. Where required, we will request consent before enabling optional cookies.
You can manage cookies through your browser settings. Disabling certain cookies may affect website features.
When you contact us, we use the information you share to respond and manage your enquiry or booking.
Messages sent through WhatsApp, email services or other platforms are also subject to those providers’ privacy policies. Please avoid sharing unnecessary sensitive information through these channels.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Access is limited to people and service providers who need the information for their work. However, no website, electronic transmission or storage system can guarantee complete security.
We retain personal information only for as long as reasonably needed to fulfil bookings, provide support, manage disputes and meet applicable accounting or legal requirements.
Retention periods vary according to the information and its purpose. When information is no longer required, we take reasonable steps to delete it or anonymise it.
You may contact us to request access to, correction of or deletion of personal information you have provided, or to withdraw consent where our processing relies on it.
We will assess requests under applicable law and may need to verify your identity before responding. Certain records may need to be retained for legal, accounting or dispute-resolution purposes.
To stop receiving promotional communications, contact us using the details below. Essential messages about an active booking may still be sent.
Our booking services are intended for adults. We do not knowingly collect personal information directly from children.
Parents or guardians should provide only the information necessary to arrange travel for accompanying children. If you believe a child has submitted personal information without appropriate authorisation, please contact us.
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. Please review those policies before sharing information with them.
We may disclose relevant information where required by applicable law, a valid legal process or a lawful request from an authorised authority. We may also use or disclose information as permitted by law to address fraud, security incidents or threats to safety.
We may update this Privacy Policy to reflect changes in our services, website or information-handling practices. The revised version will be published on this page, with notice of material changes where required.
For privacy questions or requests relating to your personal information, contact:
Agra Taj Taxi
Phone / WhatsApp: +91 98707 13733
Email: contact@agratajtaxi.com
Alternate Email: agratajtaxi@gmail.com
Website: https://www.agratajtaxi.com/
Please use “Privacy Request” as your email subject so we can identify your enquiry.
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