Agra Taj Taxi understands that travel plans can change. This policy explains how cancellations, booking changes and refunds are handled for our taxi and tour services.
To cancel a booking, contact us by phone, WhatsApp or email. Please share your name, booking reference, scheduled pickup date and time, and payment details.
Call or WhatsApp: +91 98707 13733
Email: contact@agratajtaxi.com
Alternate Email: agratajtaxi@gmail.com
Cancellation timing is calculated from when we receive your request, based on your scheduled pickup time in Indian Standard Time (IST). Please retain our cancellation acknowledgement for reference.
Unless different terms were shared and accepted at the time of booking, the following conditions apply:
24 hours or more before pickup: No cancellation charge. Any advance payment will be refunded.
Less than 24 hours before pickup: A cancellation charge may apply for vehicle allocation or driver dispatch. Any deduction will be explained before the refund is processed.
After the journey begins: Completed travel and expenses already incurred remain payable. Any refund for the unused portion will be assessed according to the booking and services provided.
Special terms may apply to group bookings, Tempo Travellers, buses, tour packages, peak travel dates or bookings involving third-party reservations. These terms will be communicated before payment.
Requests to change your pickup time, date, destination or vehicle are subject to availability. Changes to the route, travel duration or vehicle category may affect the fare. We will confirm any revised charges before proceeding.
If your flight or train is delayed, inform us as soon as possible so we can coordinate your pickup. Additional waiting or parking charges, where applicable, will be communicated.
If you do not arrive at the agreed pickup point and cannot be reached, the booking may be treated as a no-show after the agreed waiting period. Any deduction from your advance will reflect the applicable cancellation terms and costs incurred.
If Agra Taj Taxi cannot provide the confirmed service, we will inform you promptly and offer an alternative, subject to your acceptance. If no suitable alternative is available or accepted, we will refund the amount paid for the service not provided.
A refund may be issued for:
Eligible cancellations under this policy.
Duplicate payments or verified overpayments.
Confirmed services cancelled by Agra Taj Taxi.
Services paid for but not provided, following review.
Tolls, parking, entry tickets and other third-party expenses already incurred may be deducted where they cannot be recovered. We will explain any deductions.
Approved refunds will normally be initiated within 5–7 working days. The time taken for the amount to appear in your account depends on your bank or payment provider.
Refunds will generally be made to the original payment method. Never share your OTP, UPI PIN, card PIN or banking password to receive a refund.
If you experience a problem during your journey, contact us promptly so we can help resolve it. For a refund review, share your booking details, payment reference and a description of the issue. We will assess the request based on the confirmed booking and service delivered.
Agra Taj Taxi may update this policy periodically. The cancellation and refund terms accepted when your booking was confirmed will apply to that booking. This policy does not limit any rights available under applicable law.
For cancellation requests, booking changes or refund assistance:
Agra Taj Taxi
Phone / WhatsApp: +91 98707 13733
Email: contact@agratajtaxi.com
Alternate Email: agratajtaxi@gmail.com
Tell us your travel dates and interests for a customized tour proposal.